First interview with Amanda

After just over three weeks in the ServiceNow RiseUp program, we take the temperature on Amanda and ask how it has gone (3 min. 51 sec.).

Subtitles are available in both Swedish and English.

Lars-Åke: Now it has been just over three weeks since you started the RiseUp program. How did it feel that first day in September when you first logged into Now Learning and started your journey?

Amanda: Well, the first time I logged in, so that... It was interesting because I understood absolutely nothing. It was a whole new world.

Lars-Åke: And compared to three weeks later?

Amanda: Well, now I'm starting to get some understanding. There's still a lot left, but... I've learned that it's like a whole new language. All the concepts it implies, and…

Lars-Åke: Because you have no IT background before?

Amanda: Not at all.

Lars-Åke: How long do you think it will take before you feel you are ready to: I can do this "for real"?

Amanda: It's hard to say even now, it's only been a few weeks, but... Considering how much I've absorbed in just a few weeks, so... it feels like it's going pretty fast.

Lars-Åke: What qualities do you have that will make you successful?

Amanda: I'm incredibly stubborn, and I think it's fun to figure things out and solve problems.

Lars-Åke: How do the materials and courses support you?

Amanda: Well, it works well. I think it is a language that you still understand when you are completely from the outside, and have not worked with this before.

Lars-Åke: Which is the easiest to absorb? Is it reading text documents, or watching videos?

Amanda: I think it is a combination of both. To both read and watch videos. So you consume it in different ways.

Lars-Åke: How is the content then? Is it too easy, too hard, too fast, too slow?

Amanda: I would say that it is quite an adequate level. Because in parts it is too hard, and in parts it is too easy. So... I would probably say that it...

Lars-Åke: And these labs that you do at the same time, do they help you reinforce your learning?

Amanda: Yes, then you visualize what you are doing. If you had only read it, I wouldn't have understood nearly as much as I do.

Lars-Åke: Do you still feel the same energy today as when you started in September?

Amanda: Yes, I do. Now I am starting to get into it a little and understand a little more. So it almost becomes more fun when you start to understand.

Lars-Åke: Will you continue?

Amanda: Yes, I will.

Lars-Åke: What is the goal, which "path" are you taking? Is it Administrator, or?

Amanda: Yes it is.

Lars-Åke: And you will get certified?

Amanda: Yes.

Lars-Åke: As Certified System Administrator?

Amanda: Yes, that is the plan.

Lars-Åke: From your previous occupations and experiences, do you see how the ServiceNow platform could have been helpful in the industries and occupations you tried in the past?

Amanda: Yes, absolutely. I come from the metal industry, among other things, and the beauty industry. So there are two very different industries in which I have extensive experience. So it is interesting to see and think, to imagine, how it could be used in those industries.

Lars-Åke: Could you streamline the work or the processes, or...?

Amanda: Yes absolutely. I know what is available today. And that could be developed...

Lars-Åke: Thank you for coming here and answering these questions. And good luck in your continued venture.

Amanda: Thank you very much.