A month after the first attempt at the Certified System Administrator (CSA) exam, Amanda decided it was time to have another go at the exam. Over christmas and new year, Amanda had studied hard to become more proficient at the areas she performed less at during the first attempt. Amanda defied a heavy snowstorm to make her way to the test center - but unfortunately the weather conditions reflected how Amanda felt afterwards. She didn't reach a passing score this time either. In fact, the result was much worse than at the first attempt. Why? Amanda witness that the questions were much different than the last time. Much, much harder - and also covering topics she couldn't find in the study material at Now Learning. She think it feels very unfair - because she had studied hard. And I agree. I'm very upset too, because in my opinion Amanda knows everything one can expect from a ServiceNow System Administrator.